Customer Satisfaction Survey   This survey has been designed to gain an insight into your views of our business. Your opinions and feedback are extremely valuable to us and we would be grateful if you would take a couple of minutes to give us your honest answers to the questions below. With your help, we hope to provide you with an even better service in the future. All of the information entered here will be treated as strictly confidential. Customer Service How satisfied are you with... Very Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Totally Satisfied 1 The availability and ease of communication with Lyndon staff 2 The attitude of Lyndon staff 3 The confidence of staff in handling an enquiry 4 The knowledge of the staff 5 Our speed of response to an enquiry   Our Services How satisfied are you with... Very Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Totally Satisfied 1 The quality of Lyndon's services 2 The reliability of our services   Despatch and Delivery How satisfied are you with... Very Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Totally Satisfied 1 The company's flexibility to meet your needs 2 Communication on changes to dates or quantities 3 The accuracy of work and paperwork   Invoicing How satisfied are you with... Very Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Totally Satisfied 1 The timeliness of invoices from Lyndon 2 The accuracy of invoices   Sales and Sales Support How satisfied are you with... Very Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Totally Satisfied 1 The technical knowledge of the employees 2 The employees' understanding of your needs and requirements 3 The availability and relevance of customer literature and technical documentation   General Feedback   Would you use Lyndon's services in the future? Yes   No Would you recommend Lyndon to others? Yes   No Is there any way that we could improve our service to you?